A payment service needs to work when a case requires review, as well as when transactions run normally. We combine shared records with named responsibility for decisions and a route to discuss the evidence.
We also document the full programme cost and the work involved in integration or a later change of provider.
Separate wallet, onboarding and payment systems leave your team reconciling information between providers. Our wallet and compliance services use the same back-end, with APIs that make programme records available to your systems.
Your team can follow transaction records without coordinating separate providers.
An unresolved review can delay a launch or payment. You have a named contact who explains what is needed, an escalation route and an agreed time for the next update.
You know who to contact when a case needs attention.
A record may not explain the business reason for a transaction. We listen to your context and consider whether further evidence changes the assessment. We look for a lawful way to proceed before declining and explain decisions where permitted.
You can ask for reconsideration. Required restrictions still apply.
Platform charges alone do not show what a programme costs. During scoping, we identify payment network fees, FX and review costs alongside our charges.
You can assess the margin using the costs and assumptions that affect it.
We plan the API connections around your existing systems and document data access and external dependencies. We also work through what moving balances and records would involve if you changed providers.
You understand the technical work and contractual limits before committing.
Work through these questions with us during scoping. The answers belong in the programme agreement.
Explore the platformVopy had a finished money-transfer product but spent time finding a suitable regulatory arrangement. That experience showed us the cost of coordinating providers and waiting for decisions. It informed the Single Control service model.
Meet Single ControlThese descriptions explain our service model. They are not measured performance results or guarantees of exclusivity. Programme terms define the commitments we agree with each customer.
Describe the delays, costs or service gaps affecting your business. We can discuss whether our programme fits.