Complaints and feedback
Company details, regulatory information and actual operations still need verification. This draft requires completion and legal review before it can be used as a contract or final policy.
1. Feedback on this website
Email hello@singlecontrol.com with the subject "Single Control feedback" for questions, corrections or comments. Describe the issue and how to contact you. Do not include identity documents, full account details or sensitive transaction records in the first message.
2. Future customer complaints
An approved complaints policy is required before regulated services begin. It must identify the contracting entity, responsible team, contact channels, response times, escalation and external review. These details are not yet established. The address on this page is not a verified dedicated regulated-complaints channel.
3. Proposed internal process
The proposed process is to record and acknowledge the case, assign an owner and request relevant information. The team should investigate, explain its response and document the decision. New evidence should have a defined review route. Binding response times depend on the service and applicable law.
4. External review and data protection
Access to external dispute resolution depends on the entity, customer and service. The final policy must identify the competent body and referral procedure. Data protection complaints can be made to the appropriate supervisory authority. See the privacy notice.
5. Security matters
For security concerns, contact hello@singlecontrol.com and ask for a secure channel before sending sensitive details. This website does not provide emergency support or urgent payment blocking. Draft revised 8 September 2026.
Official background information
Bank of Lithuania: EMI authorisation ↗Bank of Lithuania: prudential and safeguarding requirements ↗EDPB: transparency and individuals' rights ↗These sources provide general background. They do not verify Single Control's authorisation or operations.